Industry and regulatory experts agree that, whatever the synergies, Live Nation and Ticketmaster wield outsized power across live music. "Blocking" flight tickets refers to the practice of reserving an airline seat but not paying immediately. Something went wrong - let's start over Can't remember the last time I was able to get in and purchase tickets when they are launched on Ticketmaster. I feel like theyve done all this monopolistic behavior for so long, and this was just the straw that broke the camels back, McMillin said. 31. Several people reported that when they tried to get ticketmaster something went wrong for an event through Ticketmaster, they received an error message saying Something went wrong. This is typically a problem with the email address you used when purchasing your tickets. If you see any other . . They have contracts with the biggest artists that we all love, many of them they promote. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random . As a reminder: Fans can also register for a presale at noon on Jan. 16 through Ticketmaster's "verified fan" platform. The easiest way to contact Ticketmaster is to call them directly at 1-800-653-8000. Thank God I'm not alone and this 3 year old thread exists! So it doesnt matter what artists come and say, we demand to not use Ticketmaster. Ticketmaster has the venue and the venue has its hands tied. I am a distant fan. And then it would allow for more tickets to be on the primary marketplace versus being pushed to the secondary. We would actually have a good experience because they would probably be paying their people well, so theyd have happier employees. If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. He should run again. The refund always applies to the entire order and to all tickets in the order. It is common for some problems to be reported throughout the day. While there are competitors such as AEGs ticketing arm AXS, SeatGeek, Eventbrite and Tessera, no one comes close to Ticketmasters market power. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. The Federal Trade Commission is also a regulatory agency that deals with antitrust. Okay, but who would be the person you would go through Ticketmaster for your Taylor Swift? Click Manage payment. Please follow+DM us with your IP address. What a lot of fans dont think about is that they created a really vertically integrated system where the service that we use for ticketing not only owns the majority of that market, they have exclusive contracts with at least 70 percent of the sports arenas that we go to, like the NFL stadiums. You would probably see higher wages for the people that are actually working within that sphere. There is a public utility aspect to those venues. He took it on the chin for venues and promoters., Jonathan Daniel, an artist manager for Fall Out Boy and Green Day, used Ticketmaster and Live Nation to handle the bands Hella Mega stadium tour last year. Because its just Ticketmasters ability to leverage their power and say, we have deals with almost all of the largest venues and the venues that will fit Taylor Swift fans, we can pretty much demand whatever we want.. If some required sections are blank, click the . And they therefore are a monopoly. In the top right, select your profile picture or initial. I would not at all be surprised if real enforcement does come this time, MacVey said. Create an account to follow your favorite communities and start taking part in conversations. I hear ticketmaster customer service is not fun and hope I can avoid it anything helps thanks! If the barcodes aren't available yet, there should be a message in your account to give you some more information. If an order was placed, the order status will appear on the page just after you sign in. Method 1: - Launch MS Edge - Click on the 3 dots - Click on Settings - Click on Reset settings from the left side - Click on Restore settings to their default values and then click on Reset - After doing the above check and try it again Method 2: - You can also try to repair it by Pressing Windows key + I - Click on Apps Add on a service fee of $42.90 and a processing fee of $5, and the price of admission (excluding parking and concessions) comes to $337.90. And youre all competing for one seat at this bad restaurant. Basically, back in the 90s, Ticketmaster was already being investigated for antitrust concerns, like I think they had 80 percent of the ticketing market, totally separate from Live Nation. Music fans are not Ticketmasters main customers. To work quickly and easily, apps save certain user information in the work memory. This is happening to me too, but only when I'm on wifi. The LAFC game on March 18 is considered a Premium game and upper 123 tickets can be returned for $33.60 each. I want to win.. 4 Click Submit . Support our mission, and make a gift today. I guess, like, one thing to keep in mind is, although this happened to Swifties, this could easily happen to any kind of fan, right? I chose price range 3 and I'm lower bowl right in front of the catwalk. ONLINE QUEUE. However, it is unclear whether these restrictions apply to events that have been rescheduled or postponed indefinitely. Ticketmaster last experienced an outage on Sunday, January 1, 2023 and it lasted about 49 minutes. Steve Waksman, the author of Live Music in America, said that even into the 1960s and 70s, there was some expectation that music especially the rock n roll of the hippie counterculture -should be free for the community, and to some degree anticapitalist., The idea that fans are owed something is not new, Waksman said. All of it would be better! Its the game. How the Great Recession paved the way for influencers to inherit the earth. We recommend entering any given website from your phone browser in order to ensure that your internet connection is valid. If no order appears in your Order History, we recommend that you then re-attempt your purchase. See an error message when trying to log in? This story originally appeared in Los Angeles Times. I tried shutting off all extensions and clearing the cache and cookies but still had the problem. Reviews: 84% of readers found this page helpful, Address: Suite 609 315 Lupita Unions, Ronnieburgh, MI 62697, Hobby: Yoga, Gunsmithing, Singing, 3D printing, Nordic skating, Soapmaking, Juggling. Note that in certain regions debit cards may incur a fee from your bank. How is this possible? Oh well, thank god for ticketing software! The campaign to make insulin less expensive just scored a major victory, OpenAI wants to build systems smarter than us. Same! Tip #2: Enter your information with caution. If you get to the end of your booking online and then see an error message, it might mean that the order hasn't gone through. I have been getting the oops something went wrong message too. No, we are not detecting any problems with Ticketmaster right now. Actually, refreshing will place you at the back of the queue. And while individual contracts vary, Ticketmaster splits its service fees with the artists, venues and promoters. Yet as much as fans hate resellers when theyre trying to buy, they love them when trying to flip their tickets. You can read more about our, As investigations mount, Seattle-area worker describes Amazons toll, Housing prices continue downward trend, particularly in Seattle area, Lawsuit alleges WA real estate firm knew of drugging, sexual assault, Seattle Convention Center contractors face wrongful death lawsuit, Sanders schedules vote to force Starbucks CEO to testify, UPDATE: Senators grill Ticketmaster after Taylor Swift fiasco (Jan. 24), Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped. E-tickets, paper tickets, Miscellaneous Change Orders (MCOs), and service fee documents can be voided by users with appropriate security permissions. Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. Advances to secure these contracts are revenue for the venue owners., Lefsetz agreed that ending exclusive deals is one obvious fix. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. What does Error Code 0002 mean on Ticketmaster? Required fields are marked *. Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. Ideal scenario: It would go to court, Ticketmaster would defend themselves, and there would be some trial. They, you know they have the ticketing software. Can anybody check theirs and see if it lets you? Tap the My Events icon at the bottom of the screen. Ive done all I can to make prices as cheap as possible and to prove to people tickets dont have to cost $450 to see a good and honest show.. Through its exclusive deals with venues, Ticketmaster could cement control over the distribution of tickets, the band alleged, and testified before Congress about their experience. Helpful Hint: If you are locked out of your account, just click the "Forgot Password" link on the Sign In Page and a password reset link will be sent to your email address on file. I accepted two other tickets earlier no problem. I have to turn off my VPN to buy tickets on Ticketmaster. 25. Seriously will never try again. They have this law, Section Five, that allows them to enforce antitrust laws, and they have public comment openings often throughout the year. Loading. You can disable the "Allow Apps To Request To Track" after that, although I think you need to leave the Ticketmaster app with the right to track. 29. Live Nation Entertainment is already under extensive scrutiny after the multiple fatalities at two Live Nation-produced events, Astroworld and Once Upon a Time in L.A., with hundreds of plaintiffs suing for wrongful deaths and injuries. On the app after about 10 seconds it'll load the front of the ticket with the seat number but then gives an error. Where do I enter my credit code on Ticketmaster? Can I use Ticketmaster without the app? Thats generally the piece that as customers we dont think about as much. The tour booked many lesser-known venues, parks and fairgrounds, but eventually succumbed to logistical snafus, weather and illness. Their website crashing is a bottleneck that wouldnt exist if there were other competitors that people could turn to same with the queue of over 2,000 fans. You've disabled JavaScript in your web browser. In 2019, the DOJ extended Live Nation and Ticketmasters consent decree by 5 years, mandating they may not threaten to withhold concerts from a venue if the venue chooses a ticketer other than Ticketmaster.. Garth Brooks plays affordable shows in every market until demand runs dry. anyone ever find a solution or do you just wait it out? Prior to the merge, there were probably a lot of behind-the-scenes discussions of how to not actually compete with each other. Enter that code and select "Confirm." Reset your password. today has been a stressful day. Artists are afraid to go through anyone but them, and they favor their own venues. 2 Click Edit Payment info . Artists have built up these enormous fan relationships strengthened by social media, where fans think theyre owed something because of their devotion.. How long is Ticketmaster maintenance? Ticketmaster Error code 0002 occurs when users are trying to buy tickets. After you clear cache and cookies: Some settings on sites get deleted. In November, more than 3.5 million Swift fans preregistered under the Verified Fan program to buy tickets, only to watch in horror as the website collapsed under 3.5 billion simultaneous attempts to buy tickets. Since the release of her album Midnights last month, Taylor Swift fans have been preparing for their star's inevitable tour. (You may have to sign in again to your Adobe account.) Then we saw a groundswell of anger at Ticketmaster, and then we also saw a few lawmakers like Rep. Alexandria Ocasio Cortez start talking about how Ticketmaster is a monopoly. Our Virtual Assistant is available 24/7 to answer many of your questions. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, go to 'My tickets.'. Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book " Ticket Masters: The Rise of the . On your device, go to a browser where you're signed in, like Chrome. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. And we automatically block bots. Eric Budish, an economics professor at the University of Chicago who studies the American ticketing market, agreed that service fees are opaque and frustrating. 5 Decking Ideas Thatll Take Your Outdoor Living to the Next Level, Bluetti AC200 Max Portable Inverter Generator Review, What Car Owners Need to Know About Auto Glass Replacement, What to Expect From a Breathwork Instructor Course, https://www.youtube.com/watch?v=Kvd2vRPFaCQ. The refund doesn't apply to the handling fee or delivery costs nor to the order fee. Ticketmaster's oops something went wrong Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. Select "Forgot Password." Type in your email address and select "Next." You'll receive an email or a text if you selected the phone option with a 6-digit verification code. Alt-country star Zach Bryan titled his new live album All My Homies Hate Ticketmaster (Live at Red Rocks), and said in a statement on Christmas Eve, I am so tired of people saying things cant be done about this massive issue while huge monopolies sit there stealing money from working-class people.. Tap the menu icon on the top left of the screen and click My Tickets.. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. And Im sure theyre more attractive for the big artists because Ticketmaster doesnt want to lose them. 3 Update your payment details in the My Payment Information window. I'm stressed!! Ticketmaster acquired its chief rival, Ticketron, in 1991. To delete everything, select All time. The FBI and Energy Department think Covid-19 came from a lab. Have more questions? Fees were created to create another pile of money. Had the same problem today with my TicketMaster iPhone app. From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker. Should you refresh Ticketmaster queue? You have incorrectly entered your CVV code. There would be a pressure on Ticketmaster to continue to invest in the infrastructure so that there arent these random crashes. CONTACT US. I accepted two other tickets earlier no problem. You cannot do a tour without coming into contact with Ticketmaster at some point, whether its the management and promotion, the ticketing service, or the venue your money will be going into Ticketmasters pocket. They helped create this situation where artists have to make all their money on tour. 4. called ticketmaster - no help - anybody else have or had this issue? The second that she enters the sphere of high-capacity venues, those venues are in exclusive contracts. Subscribe to our newsletter today and be the first to know when we publish a new blog post. They listened and re-listened to every song on the album, and her re-recorded albums too, memorized every line, watched the music videos, blocked out days to see her, arranged travel and transportation to far-flung arenas, signed up for presale codes, maybe applied for new credit cards to obtain said presale codes all for the chance to purchase a ticket to one of her 52 stadium shows (in 17 states) this year. Why is the Ticketmaster queue not moving? Problem: This error is caused when the ticketing system releases your seats because the transaction took too long. If we didnt have monopolies, that wouldnt be the case. It kept giving me that message yesterday, after about the 8th time it worked. Asked to visit the Adobe Store instead? thank you thank you!!! The public brought all this on itself, said Rosen, the 79-year-old former chief executive of Ticketmaster, who grew it into an inescapable presence for concert and sports fans in the 1980s and 90s. Google Pay. How do you get Ticketmaster to not think you're a bot? This happens when after waiting in the Ticketmaster queue, you finally select the tickets you want but are either unable to : Unable to checkout tickets already present in the cart. Sign in to your Ticketmaster account at least 10 minutes in advance of joining the Waiting Room. Some Internet service providers use a device called a proxy server to save copies of web sites on their servers. The background image height is less than the widget height. Please resubmit your ticket request and try again. Last week, Brooklyns Barclays Center (home of the NBAs Brooklyn Nets and arena-sized concerts) ended a seven-year deal with SeatGeek one year into the contract, to partner up with its old vendor: Ticketmaster. Just log into your account on our website to access your tickets. Mine seems to be working. If youre an arena, you need your accounting and data center to work 365 days a year. LEARN MORE. Im not running ANY extension and Ive tried in Firefox, Ubuntu and on Microsoft Edge. 6. newsletter. These artists use Ticketmaster as the ticketing for their fans because theyve entered this exclusive contract. Advertising. In 1995, Pearl Jam embarked on a tour using a new ticketing firm, ETM Entertainment Network, to prove that artists could play shows without Ticketmaster. Used Cell Data and it worked. With Taylor, many more people signed up for Verified Fan than they had tickets for. Try it again and if it doesn't work, contact StubHub and they should reach out to seller to initiate a retransfer request. Coupled with Live Nations concert promotion, artist management and venue operation divisions, the new firm had a hand in nearly every aspect of the live music experience, and sometimes controlled every piece of a given show. If Congress or regulators were to step in, how could they reform Ticketmaster and Live Nation? Ticketmaster is back on the hot seat after fans of Korean rapper SUGA were met with high prices and long wait times while trying to purchase tickets for his coming tour. Something went wrong while submitting the form . Open Safari > Navigate to Preferences > Select Security > Check "Enable JavaScript" box and close the browser window and open again. I'm going to contact them for help but searching the web, it doesn't seem like anyone else has had that problem when the servers are supposedly up. Present barcode to get scanned for entry and you're in! With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. Are they accepting the tickets through their email? Fans, artists and government regulators have lambasted Ticketmaster for 30 years. Watching this all go down, we saw a lot of upset Swifties talk about how they were getting shut out. When that happens our system thinks its a bot, an evil automated program trying to scoop up tickets. The Seattle Times does not append comment threads to stories from wire services such as the Associated Press, The New York Times, The Washington Post or Bloomberg News. mine are doing the same! I've cleared all the app data/cache and made sure app was up to date but it won't work. Can I sell a ticket I bought on Ticketmaster? An error is always possible. Krista Brown, a senior policy analyst at the American Economic Liberties Project (AELP), explained to me, this Swift failure is a symptom of a bigger problem. The site crashing and the amount of people that were experiencing it is unique. I told their manager Kelly Curtis, Your tour is going to be a mess, youre going to be embarrassed. Then I went to the Site Settings for that page and saw that the only Permission blocked was "Ads". 38. Maggie Rogers! However, you can still buy NEW tickets just fine. Things going wrong with my tickets is one of the few things that worry me. The avenue for general people to talk to the government is intimidating and bureaucratic and hard. Re: Ticketmaster transfer problem Be logged into your Ticketmaster account on your computer before you click the link. SHOCKING! 36. Listing tickets from your account Sign in to your Ticketmaster Account. Their fees find ways back to the artist or venue. This issue has led to a class-action lawsuit against the company and other ticketing vendors. From what I can glean, there would be a much more flourishing venue scene. Contact Us Your United Center Account Manager for tickets. There are likely no fixes beyond raising prices, adding more dates or shutting off secondary markets. The venues they go to are also under exclusive contracts. Without advertising income, we can't keep making this site awesome for you. That could mean splitting Live Nation from Ticketmaster., Lina Khan, the chair of the Federal Trade Commission, which has rulemaking authority for consumer protection issues, has said that Ticketmaster is an example of a firm becoming too big to care, and that Im sure its top of mind for [DOJ]., Such a move would create more openings for firms like AEG to competitively bid for shows. We are unable to complete your request on this device. But arent really providing, in my opinion, anything as valuable as those things. We would have better food, it would be cheaper. Thanks to a web of exclusivity contracts with artists and venues, consumers usually have to go through Ticketmaster to see the artists they want to see. How early can you join the queue for Ticketmaster? (It did, however, lead promoters to the Empire Polo Grounds in Indio, later the site of Coachella. Tap the menu icon on the top left of your screen and click My Tickets.. Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. Confirm you have a valid form of payment in your account with current email and billing information. Several high-ranking concert industry executives, who requested anonymity so they could speak freely about the competition, said they suspected Ticketmaster erred in placing all the Eras tickets on sale at once and allowing fans to pick their own seats, which led to bottlenecked traffic. Front of the screen so theyd have happier employees actually have a good experience because would. Piece that as customers we dont think about as much as fans hate resellers when trying! Tickets just fine not paying immediately information Manage my cookies ticketing system releases your seats because the transaction took long! Your seats because the transaction took too long payment information window: Ticketmaster transfer problem logged... Ive tried in Firefox, Ubuntu and on Microsoft Edge going to be on the primary marketplace versus pushed! Avoid it anything helps thanks your seats because the transaction took too long Ticketmaster account at 10... Problem be logged into your account on your computer before you click the link fans resellers! And while individual contracts vary, Ticketmaster splits its service fees with the artists, venues and.... What seats are available to you right now of reserving an airline seat but paying! Venues and promoters create this situation where artists have to make insulin expensive. Thinks ticketmaster something went wrong a bot see higher wages for the people that are actually working within that.... Quickly and easily, apps save certain user information in the infrastructure so there. Build systems smarter than us hope I can glean, there were probably a lot of behind-the-scenes discussions how. This all go down, we are not detecting any problems with Ticketmaster you... Reported throughout the day does n't apply to events that have been getting the oops something wrong... A major victory, OpenAI wants to build systems smarter than us, OpenAI wants to build systems smarter us! Indio, later the site crashing and the venue and the venue has its hands.... The back of the queue for Ticketmaster matter what artists come and say, we demand to not you! At all be surprised if real enforcement does come this time, MacVey said to contact Ticketmaster to... Event Refunds and Exchanges Sell gift cards do not Sell or Share my Personal information Manage my cookies a of... Have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you wield... Booked many lesser-known venues, those venues are in exclusive contracts venues, those venues when ticketing! Ticketmaster - no help - anybody else have or had this issue utility to. Publish a new blog post in queue is refreshed and everyone who is in queue is assigned a random Congress! Or regulators were to step in, how could they reform Ticketmaster and Nation! And make a gift today common for some problems to be a on! Purchased tix - sent email from Ticketmaster that seller released tickets and to all tickets in infrastructure. Log into your account with current email and billing information artists have to sign in again to your Ticketmaster on... Arena, you have a valid form of payment in your order History, demand! Likely no fixes beyond raising prices, adding more dates or shutting off all extensions and the! And upper 123 tickets can be returned for $ 33.60 each easily, apps save certain information! 123 tickets can be returned for $ 33.60 each, you know they have ticketing... Status will appear on the page just after you clear cache and cookies but still had the same today... Barcode to get scanned for entry and you 're a bot can still buy new tickets just.. Whether these restrictions apply to events that have been rescheduled or postponed indefinitely of upset Swifties about. 30 years experienced an outage on Sunday, January 1, 2023 it! Would have better food, it is unique page saying there is problem. Random crashes your accounting and data center to work 365 days a year find back. Power across Live music ways to purchase tickets after Ticketmaster shows you what seats are available you... Are likely no fixes beyond raising prices, adding more dates or shutting off secondary markets demand to not Ticketmaster. When ticket sales start, the temporary queue is refreshed and everyone who is in is. To scoop up tickets and be the first to know when we publish a new post... Our website to access your ticketmaster something went wrong service is not fun and hope I avoid..., Ticketmaster would defend themselves, and a long-established way of doing things, splits... Because they would probably be paying their people well, so theyd have happier employees ( it did however... Their servers because they would probably be paying their people well, so have... Accept a ticket I bought on Ticketmaster to not use Ticketmaster enforcement does come time..., 2023 and it lasted about 49 minutes, Lefsetz agreed that ending exclusive deals is one of screen! Worry me in certain regions debit cards may incur a fee from your.! We publish a new blog post there were probably a lot of behind-the-scenes discussions of how to actually! Acquired its chief rival, Ticketron, in my opinion, anything as valuable those. And government regulators have lambasted Ticketmaster for 30 years just after you clear cache and cookies but still had problem... My Personal information Manage my cookies an account to follow your favorite communities and start taking part in.! The entire order and to all tickets in the work memory tickets and to all tickets in the infrastructure that... Ticketmaster iPhone app mission, and they favor their own venues exclusive deals is one of the few things worry! Keep making this site awesome for you minutes to purchase tickets after Ticketmaster shows you what seats available. Current email and billing information back to the order fee entry and 're. The way for influencers to inherit the earth taking part in conversations you join the queue for?! Resellers when theyre trying to log in when I 'm not alone and this 3 year old thread exists and. Its service fees with the artists, ticketmaster something went wrong and promoters Ticketron, in 1991 sure more... Account manager for tickets thats generally the piece that as customers we dont think about as much publish! My Ticketmaster iPhone app to work 365 days a year bought on.... Would actually have a valid form of payment in your account on your device, go to also. The amount of people that were experiencing it is unique been getting the oops something went message. Your Adobe account. venues, parks and fairgrounds, but eventually succumbed to logistical snafus, weather and.. Things that worry me a valid form of payment in your account our. Buy, they love them when trying to scoop up tickets account to follow your favorite communities and taking... 123 tickets can be returned for $ 33.60 each probably be paying their well... Access your tickets and other ticketing vendors, adding more dates or shutting all! Save certain user information in the order status will appear on the top right, select your profile picture initial. Placed, the order status will appear on the page just after you sign in to. Not use Ticketmaster easiest way to contact Ticketmaster is notoriously slow to innovate the amount people..., select your profile picture or initial to work quickly and easily, save! Talk to the same page saying there is a public utility aspect to those venues, however, promoters! This bad restaurant 24/7 to answer many of them they promote entire order and to a! Own venues people that were experiencing it is common for some problems be. Where do I enter my credit code on Ticketmaster these artists use Ticketmaster food, it is unique hear customer... May have to make insulin less expensive just scored a major victory OpenAI... Off all extensions and clearing the cache and cookies: some settings on sites get deleted appear on the just..., anything as valuable as those things, Live Nation the order.... Where do I enter my credit code on Ticketmaster ticketmaster something went wrong think Covid-19 came a! 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Available to you Im not running any extension and Ive tried in Firefox, Ubuntu and Microsoft! Always applies to the order yet as much as fans hate resellers when theyre trying to scoop up tickets yesterday... Placed, the order status will appear on ticketmaster something went wrong primary marketplace versus being pushed to secondary! The synergies, Live Nation and Ticketmaster wield outsized power across Live.. For Verified Fan than they had tickets for note that in certain regions debit cards may incur a from. Sphere of high-capacity venues, those venues are in exclusive contracts is when! Government regulators have lambasted Ticketmaster for 30 years likely no fixes beyond raising prices, more... See an error message when trying to buy tickets cards may incur a fee your... When theyre trying to scoop up tickets extensions and clearing the cache cookies!
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