Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. It also did not have as much memory or hard drive space as advertised. I have only 10 reviews on Amazon out of 3,000 sold items. Thieves! In comparison to every other online selling site, Mercaris pictures are just awful. I was rated down because I was too professional. Its a great place for people who dont care. Any items sent without a tracking number are subject to cancellation, even if sent. Mercari is a great place to look for a good deal or to get items for a buy-and-sell business. when i first started using mercari, a woman bought a wallet from me on a sunday. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. Also, what do you consider a proper reason? This is the last response from Mercari: Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. 140. Ive reported it to Disney, Hulu and Netflix. I give this app 1 star and that is being generous. Buyer beware. Im more mad at Mercari than the seller at this point. Anyone have a similar experience. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. They refuse to cooperate and insist that the credits are there, but they arent. This is very disappointing. I replied immediately with proof of the faulty claim. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. I shipped a expensive item using the printed Mercari label. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. I would have been compensated. I paid $26 (w/shipping) for a puzzle of a Mustang car. Second one never arrived. I want some kind of refund to replace the damage. And the seller is still selling on Mercari. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Its DEFINITELY NOT WORTH IT for any Decent Seller. This is the first time purchasing on your site. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. I paid $500 and checked out the sellers reviews before purchasing. Be wary. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Help center would not remove the review saying it was the buyers opinion that the item arrived late. Just a heads-up. I told me Dad wait a few days I found one and it will be on the way. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. I never received a call. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. do not buy on Mercari. How did I know they were womens and not mens? Only EBay was willing to cooperate on ANY level. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. to sell and dont have nearly the inventory she has. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. Again I ask unfair or just smart? Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? THAT is outrageous to buy something and NOT have the customer service to make it right. On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. I had several back and forth emails with them but they would not grant me a refund. Well my experience was mixed. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. They refused despite just receiving my order. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. Why would they do that? Looks like absolutely nothing was done. You claim buyer no is: I would not recommend it to anyone. Of course they denied my return request. They take out the money before they rate the Seller and Mercari holds it. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. Which was untrue. Mercari doesnt go the extra mile to ban or punish scammers. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. Tip always ask questions and more pictures if needed Im downsizing and thinking of online selling but didnt know much about it or this site. Mercari itself is not a scam. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Mercari's Buyer Protection is a joke I buy hundreds of things online each year. I wrote to Mercari about the shipping thing. Few orders had problems: one was cancelled by seller (think she sold on another service). Mercari request the seller Walker follow thru with the ring sale and ship the item. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). What is my best course of action to get my money back? My MORE compliants about resetting Pass Words! WHICH IN TURN CLOSED THE CASE. Desired outcome: It costs a lot of time and money. Again MERCARI IS NOT SAFE. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. It is very frustrating. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. How do I sign up? I didnt see anywhere how I get paid when an item sells. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Their product just needs to be believable for 3 days. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. Short story is Mercaris customer support, especially for a buyer, has got worse over time. New tracking did not show up, so emailed again. Karrinna S. 2023-02-18. Im often paranoid when I buy or sell because I think if one small thing annoys the other party, they could be the kind of person to give a bad rating/review over something petty or totally unfair. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Create an account to follow your favorite communities and start taking part in conversations. When I unwrapped the item I discovered it was filled with water. The only form of contact for Customer Help is text. MERCARI REVIEW Just go to The California. ). Hi, But I lost a lot of time. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Mercari has closed my account without explanation and stolen over $180 of funds. Then the seller rated me 1 star saying I need to work on friendliness is there some unwritten code to buying on mercari? That sucks so much. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. Hopefully never Truly unexpected and it seems to have ramped up since December 2021. You WILL NEVER, NEVER get actual help. Look. Thats why I let all purchases auto-rate. Save yourself some real money and buy on eBay. Mercari unfair practices. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. I do not have another account. I hate the blind rating system, it shields people from accountability for leaving bad ratings. She must be either in management or possibly even just an employee. I will be reviewing every email after sending this information. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). I refused, they canceled my original transaction, and blocked me. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. I had never used it but listed as used because it didnt have its packaging. That computer could very easily be wrong but that doesnt matter.
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