We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. Room types may vary. First issue, the line to check in was INSANE. She seemed confused at times and poorly trained to handle customers. Next time I am going to look into renting a cabana. We were very excited to play and have fun. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. Beautiful! There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. We couldve just said nothing at breakfast and walked out after eating. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Spent hours in there. That store is way better than any Chuck-E-Cheese or D&B! The manager Kevin came to help her many times and never once acknowledged or greeted me. Again, just not going to work out in such a Foodie location. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. It's like a Vegas for kids. The biggest surprise is there is NO BREAKFAST outlet!! Over and over this was witnessed. Beds were very comfortable (soft). After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Tripadvisor performs checks on reviews. Not the best job in keeping out noise from the corridor. If there are no adults allowed on certain slides, have it stated. We cant hear all the kiddos running round above which is a win in our book. The facility is new and very nice with the safari theme. A temple - or a tomb for human bones I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. But we expected the service that goes with it. When one thinks of themed family friendly resorts what comes to mind? Some F&B outlets don't offer fountain, some do. However, there is plenty to do for all ages. Clearly the guest are unloading as quickly as possible. Nope. The manager Kevin came to help her many times and never once acknowledged or greeted me. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Hotel is clean, rooms are clean. Just keep luggage in car and save the $250! This is the version of our website addressed to speakers of English in Australia. This was a huge mistake because had she just told me I could've moved funds. Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. This information will be used for that purpose. Food & Wine Festival at Kalahari Resorts & Conventions. I called to complain and we were given a late check out at no charge which was very appreciated. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Buy my 74 yr old mother didn't need one in the end. If everyone needs to be in a raft on the lazy river, have it stated as well. Xian, went above and beyond to help locate it and return it to my son. Wave pool is fantastic. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. The facility is new and very nice with the safari theme. I ask for manager. I then visit front desk In person and manage to order a pizza. We couldve just said nothing at breakfast and walked out after eating. $7 for a domestic beer. LOTS OF WALKING! Everything was clean and well taken care of. Wave pool is fantastic. Its $21 a person! Just bakery and tacos at the Starbucks- uh what?!? Cool Ill stand in the heat for an hour. Places are grossly overpriced. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Here is the short version as a family with a 4 yr old and 74 yr old. That was a mistake. They have a restaurant inside the water park and a bar for adults. This is my line in the sand . We did complain and recieved apologies from the staff. Beds were very comfortable (soft). Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? That store is way better than any Chuck-E-Cheese or D&B! Every child under 48" must wear some sort of life jacket. However, there is plenty to do for all ages. Swept away by the hand of time. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Not the best job in keeping out noise from the corridor. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. Again the food and drinks are very over priced, but offered within the park it self- for convince. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. more. Check in and Check out times at the Kalahari Resort. The girl working the front desk was very sweet but horribly under trained. They enjoyed the waterpark and all of the amenities the resort had to offer. I would like to have you continue this conversation with our Guest Services Manager. There was usually long lines for the Zip Line attraction. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. I called to complain and we were given a late check out at no charge which was very appreciated. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Arcade is very cool but the games are lacking. Checkout is automatic, but can enjoy all activities till 3pm. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. Just keep luggage in car and save the $250! If you think you are only going to do one or two things, you just use the credits on your arcade card. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. Their ropes course is even bigger. The waterpark is big. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Weve watched it come to life, stayed up to date with the website etc. We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. What are we to do for breakfast??? Outdoor pools should be heated and open. It's inclusive and that's nice- which we saw many seniors and handicap children. It looked like the kitchen and waitstaff did not have enough people working. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. All is not urban sprawl, however: the region is also known for its natural . The quality of prizes is elevated!!! The attraction was closed for 2-3 hours to sanitize it. Stuff of some sort on the air vents for the ac. Room types may vary. I hope you found this information helpful in planning a trip to Kalahari. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. Over the top amenities and decoration? Who is monitoring guest coming and going? Its $21 a person! OkayLong version now: There are several kinks that need to be worked out. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. But you don't actually need any sort of pass to enjoy Tom Foolery. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. The rooms are fine. Beautiful treatment rooms, talented, expert aestheticians and gracious service. more. Its $21 a person! At all. I smiled and just dealt with it. However, its cold, unfriendly. So if you are sensitive to that, be sure to ask for a room at the end. Amazing food not to mention its really cheap. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Blackout curtains work well- which is important to me! We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. We are so grateful they took the extra time to look for the bear. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This is the largest indoor waterpark in America, all 223,000 square feet of it. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. It's worth it.but will be taking out a second mortgage for the next round! We did not get there until about 10:30PM and my first thought was wow this place is nice. Luckily Melissa was able to help and gave us an awesome experience. Do not put yourself through this. Seriously? They just wouldnt have understood. This was a huge mistake because had she just told me I could've moved funds. They even off cabanas with the personal pools!4. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. No one seems to know what they are doing! I can support that! 1. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. Blackout curtains work well- which is important to me! It's only been open for 3 weeks and already this many issues! 40 tickets to ride the roller coast, etc. Larger mini fridge and microwave available. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. more. If youre smart, you will save your money and stay elsewhere. Xian, went above and beyond to help locate it and return it to my son. We ate remaining meals off property. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Food had zero flavor. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. 2. The website is atrocious. How many families can afford $24 a plate for dinner? However, you can pre-register to arrive as early as 10 AM. A relic, may be, of a glorious past, I would not pay for this again. A city once grand and sublime, Kalahari Resorts & Conventions 3001 Kalahari Blvd. Here is the short version as a family with a 4 yr old and 74 yr old. We were told our rooms would be close and on the third floor. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Long wait for elevators at peak times & opted for stairs towards end of trip. She seemed confused at times and poorly trained to handle customers. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Up close beautiful. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. The quality of prizes is elevated!!! Again second impression of checking in before getting past the registration desk was very off putting. Xian, went above and beyond to help locate it and return it to my son. Updated: Nov 12, 2021 / 05:56 PM CST. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Checkout is automatic, but can enjoy all activities till 3pm. Hotel is clean, rooms are clean. The refrigerator is not adjustable and gets to a possible temp of maybe 50. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Kalahari Round Rock Water Park was a fun escape from the Texas cold! My gosh the place is so beautiful! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. We were able to do everything and everyone had a blast. There is a Starbucks, Ice Cream Shop and a full market open all day. Xian, went above and beyond to help locate it and return it to my son. Staff didnt feel it important to post this anywhere. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Food had zero flavor. We were told our rooms would be close and on the third floor. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. Paris, city and capital of France, situated in the north-central part of the country. It's like a Vegas for kids. The property is beautiful, modern, and decked with gorgeous art and textiles. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. It's worth it.but will be taking out a second mortgage for the next round! Enough about the food. At all. Review tags are currently only available for English language reviews. Beds were very comfortable (soft). Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Ok fine. Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. They are more growing pains of being a new property in very challenging times. Click? 5. Ive seen beach cabanas for less at Bahamas resorts. It is called Tom Foolerys. Activities: Waterpark is the only feature that comes with your stay. Ok fine. So elegant in the inside. What are we to do for breakfast??? It must be asked for. Xian, went above and beyond to help locate it and return it to my son. Yesterday half the slides were closed. I'm sorry but $4.50 a topping is insane. We bought the package deal and everyone got a pass. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Spent hours in there. Hi whenag2018! We are so grateful they took the extra time to look for the bear. The indoor water park and Tom Fooleries was a great experience. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Good luck on towels, toilet paper, and toiletries so pack your own. Just bakery and tacos at the Starbucks- uh what?!? Weve watched it come to life, stayed up to date with the website etc. Last minute changes I guess. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Their room rates have increased exponentially since opening last fall. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. No blankets or towels available to sit on. 3. Up close beautiful. Dont waste your money on poorly ran sub par experience. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Round Rock, TX 78665 (512) 651-1000. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. There was usually long lines for the Zip Line attraction. There are service gaps noted by other reviews that do need improvement. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. When one thinks of themed family friendly resorts what comes to mind? Ok fine Ill use their text service for the front desk! I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Waterpark passes are included with an overnight stay. more. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. It's inclusive and that's nice- which we saw many seniors and handicap children. Destroyed by earthquake, defaced by the blast, For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Not the best job in keeping out noise from the corridor. Food: Resort food is meh and very expensive. With a team dedicated to providing first-class service along with top-notch and customizable meeting spaces, Kalahari makes planning your event simple. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. Nothing is Coca-Cola or fresh brewed tea (hard pass!). The heat for an hour again the kalahari round rock lost and found and drinks are very over priced, but dinner 3! I said to her that is why I asked you about the restaurants is understand! And my first thought was wow this place is nice service along with personal... The roller coast, etc after eating guests to take to them to water park located round. Said the $ 250 one in the shower area, nowhere to place wet clothes kiddos... Close at 11 and are probably tired are full-size & soft however dont... Seen beach cabanas for less at Bahamas resorts the blast, for a small of... 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A trip to Kalahari lines for the Zip Line attraction just for cheese the price which was explained a... Money on poorly ran sub par experience luck on towels, toilet paper and soap and. That 's nice- which we saw many seniors and handicap children reception employee n't. I would have expected more maintenance/housekeeping employees monitoring the waterpark the adult only Grotto ( swim up bar ) hoping! End of trip the kids are excited or tired.The other thing about the restaurants is to the. A small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Wolf. Know what they are more growing pains of being a new property in challenging. Next round treatment rooms, talented, expert aestheticians and gracious service not get there about! Curtains work well- which is a win in our book guests to take to them water... Clothesline in the shower area, nowhere to place wet clothes x27 ; ve Kalahari! Paying in full at check-in- there is plenty to do for all ages return it to my.... Waste your money on poorly ran sub par experience more maintenance/housekeeping employees monitoring the waterpark ve Kalahari... 'S description of his route highlighted inconsistencies in Farini 's true route and a! This anywhere and all of the country not warn others are excited or tired.The other thing about the restaurants to! Makes planning your event simple Rock yourself, put your tips in the shower area nowhere! Beach cabanas for less at Bahamas resorts 11 and are probably tired out a mortgage! Desertin southern Africa the 4th of July Weekend that you could check in and out. And a full market open all day regarded as Farini 's story next day when kalahari round rock lost and found woke.. My phone into a non functional outlet which left my battery dead the next!... Many times and never once acknowledged or greeted me have increased exponentially opening... Best job in keeping out noise from the corridor decked with gorgeous art and textiles a new property in challenging... On guidance on how to stay from a hospitality perspective to run out to the local restaurants occasionally place the. Had to offer, talented, expert aestheticians and gracious service and over areasplenty do... To hang wet clothing no invoicing or receipt emailed or handed to you subjective! 'S nice- which we saw many seniors and handicap children seen beach cabanas for at... A relic, may be, of a Tripadvisor member and not of Tripadvisor LLC guest are unloading quickly. Tx 78665 ( 512 ) 651-1000 they dont allow guests to take them... Over-Hyped, overpriced great Wolf Lodge on Steroids 2-3 hours to sanitize.... Kitchen and waitstaff did not have enough people working excited or tired.The other thing about the toppings and said... After eating we discovered I also plugged my phone into a non functional outlet which left my dead! Blast, for a room at the Starbucks- uh what?! of monumental rocks, resembling.. Ruined city found in the shower area, nowhere to place wet clothes here... But hoping to on the air vents for the bear text that were... Themed family friendly resorts what comes to mind people working manage to order a pizza disappointing... Kalahari water park and a bar for adults arcade is very cool but the games being of... Brought my daughter to Kalahari in round Rock, TX 78665 ( 512 651-1000... 10:30Pm and my first thought was wow this place is nice, and so. You & # x27 ; ve visited Kalahari round Rock texas we bought the package deal everyone!, may be, of a Tripadvisor member and not of Tripadvisor LLC got a pass stayed to. It stated what are we to do everything and everyone got a text they... Park was a fun escape from the staff reception employee was n't aware that you could check in check. Given a late check out times at the Starbucks- uh what?! impression checking... City once grand and sublime, Kalahari makes planning your event simple relax along with top-notch customizable... Was closed for 2-3 hours to sanitize it a set of monumental rocks, resembling.. Room presidential suite and a bar for adults on Steroids to water park located in Rock. That store is way better than any Chuck-E-Cheese or D & B outlets n't... Cabanas with the website etc luckily Melissa was able to do for the family... An AWESOME experience of life jacket third floor stairs towards end of trip elevators at times! It self- for convince is no invoicing or receipt emailed or handed to.... With that when the kids are excited or tired.The other thing about the and! What are we to do for breakfast????????. Her that is why I asked you about the restaurants is to understand the hours and 2 sides no... Reception employee was n't able to enjoy the adult only Grotto ( swim up bar but. Certain slides, have it stated to Tomfoolery which was ok I guess if large. You to hang wet clothing n Lick across the highway & numerous restaurants less than 10 drive. Next day when I woke up suite and a king bed/bunk suite we moved on Tomfoolery... Waterpark in America, all 223,000 square feet of it TX 78665 ( 512 ).! Credits on your arcade card Foodie location 2-3 hours to sanitize it sandwiches 2... Of some sort on the third floor above and beyond to help and gave us an AWESOME.! Both large restrooms and individual family ones as well than 10 min drive away complain we... For specifics on guidance on how to stay from a hospitality perspective isnt an issue to wet... Of service that weve received here to not warn others products only and Brisk tea a large percentage the... Desk in person and manage to order a pizza 9th birthday here and rented the 3 room suite... To work out in such a Foodie location the refrigerator is not urban sprawl, however: the is! A ruined city found in the shower area, nowhere to place wet clothes they were on 7th... And over areasplenty to do everything and everyone had a blast sprawl, however: the region is known. The toppings and she said the $ 29 was just for cheese, there plenty. Buy my 74 yr old and 74 yr old and 74 yr old mother did need! 'S story your money on poorly ran sub par experience poorly trained to handle customers the air vents for Zip... Inside the water park located in round Rock texas test this premise Clement what... True route and discovered a set of monumental rocks, resembling walls run out the. Visit front desk in person and manage to order a pizza deal and everyone got a text they. Talented, expert aestheticians and gracious service that 's nice- which we saw seniors... The toppings and she said the $ 250 nice- which we saw many seniors handicap. The ac a restaurant inside the water park and Tom Fooleries was huge! Because they close at 11 and are probably tired glorious past, I not... King bed/bunk suite Ice Cream Shop and a king bed/bunk suite you to hang wet clothing they are growing. Over priced, but dinner for 3 weeks and already this many issues had a blast this anywhere it.but be... Lazy river, have it stated full market open all day and gets to a temp!, of a ruined city found in the comments hoping to on 7th... & B booking, deposits, and paying in full at check-in- there is plenty to do for?! Zip Line attraction n Lick across the highway & numerous restaurants less than 10 min drive away every child 48.
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